Update your website

After launch, content changes are part of the ongoing care in JPRAXC's Website Designing & Hosting service, along with backups, security updates and technical support. The school sends the change; JPRAXC makes it on the live site and tells you when it is done. Schools on Web+ERP Cloud can also publish notices to the website themselves from the ERP (see Web+ERP Cloud).

Before you start#

• Agree inside the school who approves website changes. Usually it is the project owner named when the site was ordered.
• Have the final, approved wording and pictures ready. Half-finished text leads to a second round.

Steps#

1. Write down the change:
   • the page, by its address or its name in the menu
   • what should change, and the exact new text
   • any new pictures or documents, attached as files (photographs the school has the right to use)
   • the date the change should appear, if it matters (for example, admission dates)
   • the name of the person who approved it
2. Send it to JPRAXC support. Write to support@jpraxc.com, or, if the school uses the School ERP, open Contact JPRAXC in the ERP and use the support e-mail, phone or WhatsApp shown there.
3. Keep the ticket number or reply you receive, and use it for any follow-up about the same change.
4. When JPRAXC confirms the change, open the page on a phone and on a computer and check it.
5. If something is not right, reply on the same thread with what still needs fixing.

Good to know#

• Send one request per change, or one clear list, rather than many small messages. It is easier to track.
• Never send passwords or bank details in a change request. JPRAXC does not need them to update your content.
• Larger work, such as new sections, new forms or a full redesign, may fall outside the agreed scope. JPRAXC tells you before starting if it needs a separate quote from Sales.
• For a problem rather than a change (the site is down, a form does not arrive, a security warning), say so in the subject so it is handled as a support issue.