Legal
Privacy Policy
What we collect when you request a demo, submit an ERP purchase request or download something, what we do with it, and how to ask us to remove it.
This policy covers the public JPRAXC ERP website at jpraxc.com, including demo and purchase-request forms and authorised downloads. It does not describe the data held inside an ERP system deployed for you; that data is governed by your agreement with us.
Information we collect
When you send a demo request we collect the details you enter on the form: your name, business email, mobile or WhatsApp number, the name of your school, hospital or business, the suite and edition you are interested in, and your message. Nothing on the form is collected that you have not typed.
When you submit a purchase and licence request, we also collect the organisation and billing identity, registered address, optional GSTIN and PAN, product and deployment choices, branch and user counts, target date, first-administrator contact details, preferred account identifier, migration and rollout requirements, and any quotation or purchase-order references you enter. We do not ask for passwords, payment-card details, patient records, student records or live database files on that form.
We keep limited technical records needed to operate the service, protect forms from abuse and investigate delivery problems.
The website uses essential session storage needed for secure form submission. We do not use advertising cookies.
How we use it
We use what you send us solely to respond to your enquiry, arrange a demo, verify a proposed purchase, prepare billing and implementation, generate an approved product licence, and keep a record of the conversation so that whoever picks up your file knows what was already discussed. We do not sell it, rent it or use it for unrelated marketing, and we do not add you to a mailing list because you contacted us.
How requests are handled
Demo and purchase requests are recorded securely and a notification is sent to sales@jpcerpcloud.com. The purchase form also sends an acknowledgement to the business email supplied. Access is limited to authorised personnel who need the information to handle the request.
Sales may create a time-limited purchase link prefilled from a prior enquiry. It stops working after it expires or is completed.
We publish a customer testimonial only after review and when the customer has granted permission for the quote and display details.
Sharing and retention
We do not share enquiry or purchase-request data with unrelated third parties except where required by law. Approved order information may be processed within JPRAXC ERP systems and by service providers needed to deliver hosting, email, billing or the purchased product. Only the information needed for that purpose is used.
Records are retained while the enquiry, purchase or implementation is active and for a reasonable period afterwards for business, licensing, security and statutory requirements.
You can ask us at any time to tell you what we hold about you or to correct it. Deletion may be limited where an approved order, invoice, licence or legal record must be retained. Quote your JPRAXC- or JPRAXC-BUY- reference and we will find the record quickly.
Security
We use appropriate technical and organisational safeguards, including secure transport, access controls, monitoring and restricted download links where applicable.
These are reasonable technical and organisational safeguards, not a guarantee: no internet service is completely free of risk.
Contact
Write to sales@jpcerpcloud.com or support@jpcerpcloud.com, or to JPRAXC Building, Ward No. 7, Dudahi, Kushinagar, Uttar Pradesh — PIN 274302, to ask what we hold about you or to ask us to remove it.