Talk to JPRAXC from the School ERP

Every school's ConnectX desk has one conversation pinned at the top: JPRAXC. It is the school's own line to the JPRAXC sales and support team. Ask about the ERP, a licence, a plan or a payment, and the answer comes back into the same conversation. It is kept apart from families and staff, with its own JPRAXC mark, so a reply meant for JPRAXC never goes to a parent by mistake.

Before you start#

• You can open JPRAXC ConnectX in the School ERP.
• The School ERP must be activated and able to reach the internet.

Steps#

1. In the menu, under Workspace, click JPRAXC ConnectX.
2. Click JPRAXC at the top of the conversation list. It is labelled ConnectX · Sales & support.
3. Type in Write to JPRAXC….
4. To add a file, click the paperclip. To add a voice note, click the microphone, record, and click Send in the Voice note window.
5. Click Send to JPRAXC.

Replies from JPRAXC are marked JPRAXC. Unread replies show as a count beside the conversation.

Good to know#

• The header says Answered by the JPRAXC team while the conversation is open.
• When JPRAXC has finished with a question, the header says Closed by JPRAXC — write to reopen. Write again at any time to reopen it.
• Messages in the JPRAXC conversation cannot be edited or deleted from the School ERP.
• For a formal complaint with a ticket number, use Contact JPRAXC in the School ERP menu. See Getting started.
• Never send passwords, one-time codes, installer or recovery codes, or payment card details in this conversation. See Good practice on ConnectX.

Troubleshooting#