ConnectX in the Partner app
Message the JPRAXC team from the Partner app about products, orders, deployments and incentives, with documents and voice notes.
The ConnectX tab in the Partner app is your direct line to the JPRAXC team. There is one conversation, with JPRAXC, for pre-sales questions, quote help, order problems, deployment follow-up and incentive questions. You can send text, documents and voice notes, and no phone number is shared on either side.
Send a message#
- Open the ConnectX tab. The Conversations page shows your conversation with JPRAXC, described as Products, orders, deployments and incentives.
- Open the conversation. The header shows ConnectX · replies here and an Open badge.
- Type your message in Write to JPRAXC….
- Select the send arrow.
Replies from JPRAXC appear in the same conversation, marked JPRAXC. Your own messages are marked YOU.
Send a document#
- Select Attach document (the paper clip).
- Choose the file. You can send pictures, PDFs, Word, Excel and PowerPoint files, plain text and CSV files.
- Check the file name above the message box. Select Remove attachment if you chose the wrong file.
- Add a message if you want, and send.
Keep attachments small. The app tells you if a file is too large to send.
Send a voice note#
- Select Record a voice note (the microphone). The first time, allow the app to use the microphone.
- Speak, then select Stop recording.
- Check the voice note above the message box. Select Remove voice note to discard it and record again.
- Send it.
Notifications#
- While the app is open, a new reply shows as New ConnectX message.
- When the app is closed, replies arrive as notifications from JPX Partner, as long as notifications are allowed. See Install and sign in to the Partner app if alerts do not arrive.
Good to know#
- When JPRAXC closes the conversation, the header shows ConnectX · closed. Write again to reopen it.
- Quote the order reference when you ask about an order or a deployment.
- Never send customer passwords, one-time codes, card or bank details, or complete student or patient records in ConnectX.
- Before you have a partner account, you can reach the same team through Ask ConnectX on jpraxc.com. See ConnectX chat on the website.
Troubleshooting#
| Symptom | What to do |
|---|---|
| Allow microphone access to record a voice note. | Allow the microphone for JPX Partner in your phone's app settings. |
| The voice note was empty. Record it again. | Hold the phone closer and record again. |
| The attachment must be … or smaller. | Send a smaller file, or compress the PDF or picture first. |
| The selected document could not be read. | Save the file to the phone first, then attach it again. |
