Buy a licence: the complete journey
The steps from a first estimate to a working product — request, verification, Sales review, payment, GST invoice, licence delivery and activation.
Buying from JPRAXC is not an instant checkout. You send a request, a person at JPRAXC checks it, and only then are you asked to pay. This guide shows the whole journey and the e-mails you receive at each step, so you know what is normal and what to do next.
The journey at a glance#
| Step | What you do | What you receive |
|---|---|---|
| 1. Explore | Look at the products, get an estimate, book a demo | An approximate price and a demo call |
| 2. Request | Send the purchase request on jpraxc.com | A reference and a confirmation e-mail |
| 3. Review | Answer any questions from Sales | A written proposal where needed |
| 4. Pay | Pay the payment request | A GST tax invoice by e-mail |
| 5. Receive | Download the installer (Offline) or wait for your hosted workspace (Cloud) | Your activation details |
| 6. Activate | Run the first-time setup in the product | A working product and your first administrator account |
Steps#
- Explore. Read the product pages, get an approximate figure on the Pricing page, and book a demo to see the product on your own workflow. None of this commits you to anything.
- Send the request. Fill in the purchase request on jpraxc.com, or complete the secure purchase link Sales sends you. The first administrator's e-mail is verified with a six-digit code before the request reaches Sales. You receive We received your ERP purchase request with your reference.
- Sales review. Sales checks the organisation, the commercial terms and the deployment. If something needs clarifying, they contact the authorised person you named. A request is not an order until JPRAXC confirms it.
- Payment request. When the order is approved, you receive an e-mail headed Payment request with your reference. It lists the product, licence validity, plans, capacity, GST and the Total payable. Select Pay securely to pay through JPRAXC's payment provider. If there is no button, pay using the bank or UPI details JPRAXC has shared with you.
- GST invoice. Once the payment is verified, the administrator receives Payment received · GST invoice with the invoice attached as a PDF. This e-mail is your receipt. See Invoices and GST.
- Licence delivery. JPRAXC then issues your licence and e-mails the activation details to the administrator as a protected PDF. You may also get an SMS or WhatsApp message saying the activation details are ready and asking you to check your e-mail.
- Installation.
- For the Offline / Local edition, JPRAXC sends a secure link to download the installer. The link works for a limited time; ask for a fresh one if it expires.
- For the Cloud edition, JPRAXC prepares your hosted workspace and tells you where to open it.
- Activation. Open the product and follow the first-time setup. See Your account after purchase.
Buying through a partner#
If a JPRAXC partner is helping you, they prepare the order for you with your permission. You then receive the same Payment request and invoice e-mails from JPRAXC, and you pay JPRAXC directly through that link. A partner should never ask you to pay into a personal or private account. See the partner programme.
Buying add-ons from inside the product#
Some add-ons, and licence renewals, can be bought from inside School ERP by the administrator, through a secure checkout without leaving the ERP. These purchases send one e-mail, Purchase confirmed, with the GST invoice attached. See the School ERP section.
Good to know#
- Prices are in rupees and GST is added on the tax invoice.
- JPRAXC does not charge a saved card or debit your account automatically.
- An order cancelled before delivery is refunded in full. For everything else about cancellations and refunds, read the Refund & Cancellation Policy (opens in a new tab).
- Keep every reference number JPRAXC gives you. Quote it in every e-mail and call.
Troubleshooting#
| Symptom | What to do |
|---|---|
| No e-mail after sending the request | Check the spam folder of both the contact and the administrator e-mail. Keep the reference shown on the page and contact sales@jpraxc.com. |
| The payment request went to the wrong person | Reply to the e-mail and ask Sales to send it to the correct billing or administrator address. |
| You paid but have no invoice | Wait a little for the payment to be verified, then check spam. If it still has not arrived, write to support@jpraxc.com with the reference. |
| The activation PDF will not open | Contact support@jpraxc.com. Do not forward the PDF or its details to anyone else. |
