ConnectX in the Partner app
How JPRAXC sales partners message the JPRAXC team from the ConnectX tab of the JPX Partner app.
In the JPX Partner app, ConnectX is the partner's one conversation with the JPRAXC team. Ask about a product, a customer order, a deployment or your incentives, and the answer comes back in the same conversation. No phone number is shared.
Before you start#
- You have an active partner account and are signed in to the JPX Partner app. See Partner programme and Partner app.
Steps#
- Tap ConnectX on the bottom bar.
- Under Conversations, tap the JPRAXC conversation, described as Products, orders, deployments and incentives.
- Type in Write to JPRAXC….
- To add a document, tap Attach document. To add a voice note, tap the microphone and record.
- Tap send.
JPRAXC's replies are marked JPRAXC. Your own messages are on the right. A new reply also arrives as a New ConnectX message notification.
Good to know#
- The conversation shows Open, or Closed when JPRAXC has closed it. You can still write; your message goes to the JPRAXC team.
- The same JPRAXC team also answers the chat on jpraxc.com. See Chat with JPRAXC on jpraxc.com.
- Keep customers' passwords, one-time codes and payment details out of chat. See Good practice on ConnectX.
Troubleshooting#
| Symptom | What to do |
|---|---|
| "The attachment must be 1 MB or smaller." | Choose a smaller document. |
| "The selected document could not be read." | Choose the file again, or save it to the phone first. |
| The conversation shows Closed | Write a new message. It still reaches the JPRAXC team. |
