Write and send mail

This guide covers writing a new message in the webmail, replying and forwarding, attaching files and saving drafts. Messages you send are queued and their delivery is tracked in the Outbox.

Write a new message#

1. Select Compose in the sidebar (or press c in the message list).
2. In To, type the recipient's address. For several recipients, separate the addresses with commas.
3. In Cc, add anyone who should get a copy (optional).
4. In Subject, add a clear subject.
5. Write your message in Message.
6. To attach files, select Add files under ATTACHMENTS and choose one or more files. Their names appear under the button.
7. Select Send message.

The page shows Your message is on its way. and opens Sent. The panel on the right shows Sending as with your own address: every message goes out from the mailbox you are signed in to.

Send without a subject#

If Subject is empty when you select Send message, the webmail asks Send without a subject?

• Yes, send sends it as it is. Recipients see "(no subject)".
• No, add a subject takes you back to the Subject box.

Reply and forward#

1. Open the message.
2. Select one of these:
   • Reply writes back to the sender only.
   • Reply all writes to the sender and puts everyone else from To and Cc in Cc (your own address is left out).
   • Forward starts a new message for you to address.
3. The original text is quoted below your message, with its date and sender. Write above it and select Send message.

Save a draft#

1. While writing, select Save draft.
2. The message goes to Drafts. A draft can be saved without a recipient.
3. To continue, open Drafts and select the draft. It opens in Compose.
4. When you send it, the draft is removed from Drafts.

Discard closes the message without saving it.

Add your photo card (signature)#

The webmail has no text-signature setting. Instead, you can add a photo card to the end of every message you send: your photo, name, organisation and address.

1. Open Settings.
2. Under Profile, add a photo if you have not already.
3. Tick Add my photo card at the end of messages I send.
4. Select Save changes.

Recipients see the card in Gmail, Outlook, Apple Mail and other inboxes, the way they would see a signature. Untick the box to stop adding it.

Good to know#

• The webmail sends plain text. The JPX Mail app offers formatting; see The JPX Mail app.
• Sending keeps a copy in Sent, and that copy uses your mailbox storage. If your mailbox is full, free some space first.
• A copy in Sent means the message was accepted for sending, not that it was delivered. Check the Outbox if you are unsure. See Track outgoing mail.
• Your organisation's plan includes a number of messages a day. See Sending limits and good sending practice.

Troubleshooting#