Good practice on ConnectX

ConnectX keeps school conversations inside the school's own system instead of on personal phones. A few simple habits keep it safe and useful for everyone. Share them with your staff and families.

Never send these in a chat#

• Passwords, App PINs or one-time codes (OTPs).
• Installer codes, recovery codes or licence details.
• Bank account numbers, card numbers or UPI PINs.
• Full Aadhaar numbers or copies of identity documents, unless the school has asked for them through a proper channel.
• Complete health or school records of a child that are not needed for the question.

For the school office#

• Answer from the ConnectX desk rather than from personal phones. Every reply then stays with the school's records.
• Decide as a school whether class teachers may talk to families directly. The office gives this with the JPRAXC ConnectX with students permission. The office does not see those conversations.
• Check the class, section or staff group before sending a broadcast. It reaches everyone in the room at once.
• Keep broadcasts general. Write to one family privately about their own child.
• Use Conversation history & files when you need to look back at what was agreed.

For teachers#

• Keep messages to school matters and your own class.
• Do not share one family's details with another family.
• Use Class Broadcast for notes meant for the whole class, and a family's own conversation for anything personal.

For parents#

• Use School Office for fees, attendance and records, and Class Teacher (where offered) for classroom matters.
• For anything urgent about your child's health or safety, phone the school as well.
• Send leave requests with Leave Request, so the school can mark the register correctly.

Correcting a mistake#

In school conversations (the ERP desk, the portals and the Parent and Staff apps):

• Your own message can be edited for 10 minutes after sending. The corrected message is marked edited.
• Your own message can be deleted for everyone for 2 hours after sending.
• Delete for me hides a message from your side only. The other side keeps its copy.

Keep the phone and computer safe#

• Keep the App PIN on the Parent, Staff and Partner apps, and do not share it.
• Hide notification previews on the lock screen of a shared phone.
• Sign out of the School ERP when you leave a shared computer.
• Before giving a phone away, use Remove this account from the phone. See App PIN, fingerprint and signing out.

Report a problem#

• A message that worries you in a school conversation: tell the school office or principal.
• A complaint about JPRAXC: use the Grievances (opens in a new tab) page on jpraxc.com.