Your own business number
The number is registered to your organisation. Recipients see you, not a shared sender.
Exclusively for JPRAXC clients
Available on request
WhatsApp API
Your ERP’s notices, receipts and reminders delivered on WhatsApp, from a business number registered to your own organisation — not a shared one, and not a personal handset.
Your own business number · Approved templates · Notices, receipts and reminders · Delivery and read reporting · One API
01 / What you get
Your number, your templates, your record of what arrived.
WhatsApp API is sold only to organisations already running a JPRAXC product, so it connects to the ERP you already use rather than standing on its own.
Approved templates
Use approved message templates for supported notices. Changed wording may require another provider review before use.
Notices and reminders
Use supported ERP communication workflows for fee dues, attendance, holidays and events, with the required recipient permissions.
Receipts
Send supported payment receipts to the registered family number through the configured communication workflow.
Delivery and read reporting
Track provider-reported sent, delivered, read and failed events where available. An accepted request is not proof of delivery.
Wallet and pricing
A balance, a published rate and a spending cap, the same way the SMS account works.
Connected workflows
Use the WhatsApp tools supported by your installed JPRAXC product. Confirm product and version compatibility during activation.
Limits you set
Permitted categories, daily ceilings and spending caps carried on your licence.
Accounted for
Each message keeps the rate version that priced it. A later rate change never rewrites an old charge.
Replies in the ERP
The School ERP WhatsApp workspace keeps incoming replies and outgoing messages in one conversation, with replies available when messaging is permitted.
Personalised message details
School ERP can fill message wording with saved details such as the recipient name, school name and date, keeping each notice relevant to the person receiving it.
Controlled team access
School ERP communication permissions control who can view WhatsApp conversations and who can reply, so access follows each team member’s role.
02 / How it works
Registered first, then sending.
Apply with your licence
Submit the request with your existing JPRAXC licence reference. WhatsApp API is exclusive to current clients.
Register your number
Your business number is registered and verified, and your message templates are submitted for approval.
Top up the wallet
Buy a pack. The invoice is raised by JPRAXC Sales and the balance is credited once the payment is confirmed.
Send from the ERP
Your ERP sends through the same account, and every message is reported against the balance it came from.
03 / What you receive
A channel that reaches people, on a number that is yours.
The number, the templates and the balance belong to your organisation. JPRAXC operates the platform behind them.
Service outcomes
- Messages arrive where people already read them
- One registered number for the whole organisation
- Delivery you can account for, message by message
- One integration shared with SMS and email
- One accountable team for delivery, billing and support
Prepare your setup
Bring your number and your message needs.
- Choose the business number
Identify the organisation-owned number to review during registration and verification.
- List your message types
Bring examples of the notices, reminders and receipts you need so template requirements can be reviewed.
04 / Made for your team
One channel. Clear responsibilities.
School communication and company sales use their own account connections. The interface brings the work together without treating every organisation as one sender.
For the school office
Keep eligible notices, fee reminders and receipts close to the school records that prompted them. Select the supported message type, check the recipient details and use an approved template when required.
For authorised staff
Read incoming WhatsApp replies and outgoing messages in the School ERP workspace. Viewing and replying follow communication permissions; connecting the business account is an administrator task.
For your sales team
The JPRAXC Sales Portal has its own WhatsApp configuration and connection flow for the company’s business account. It is separate from a school’s account and number.
For administrators
Review the connected account, templates and message outcomes before opening access to the team. Activation, available modules and billing depend on the agreed service and the installed product version.
05 / Setup and daily use
From first setup to the next reply.
Connect an eligible business account
An administrator signs in through the supported Meta connection flow and selects the organisation’s WhatsApp Business Account and business number. Number eligibility and account approval are checked during onboarding.
Prepare messages and recipients
Confirm recipient permission, choose suitable templates and fill supported school or recipient details. Existing records are not a substitute for permission to contact someone.
Review replies and outcomes
Use incoming replies and provider-reported sent, delivered, read or failed events where available. API acceptance alone does not mean the person received or read the message.
Keep costs and access clear
Check the current quotation, service entitlement and billing arrangement before activation. Usage limits, provider charges and available features vary; this is not unlimited free messaging.
06 / Before you get started
Practical questions, clear answers.
Is this the same as ConnectX?
No. WhatsApp API delivers through WhatsApp to an eligible recipient number. ConnectX is the messaging workspace inside JPRAXC School ERP and its Parent and Staff apps. Choose the channel for the audience and message.
Can I use my current WhatsApp number?
Ask for an eligibility check before changing anything. Do not delete an existing WhatsApp account as a preparation step. This JPRAXC connection currently targets the dedicated Cloud API number flow; keeping the same number active in the Business app is not promised.
Can the team reply without a template?
Within the 24-hour customer service window opened by a user’s message, Meta permits replies without a template. Outside that window, an approved template is required. The recipient’s opt-out and Meta’s current messaging rules still apply.
Does Tech Provider approval activate every school?
No. Each organisation still needs its own eligible account and number, permissions, working connection and applicable template approval. A school’s setup is separate from JPRAXC’s own Sales Portal setup.
Are all messages guaranteed to be delivered or read?
No. Recipient connectivity, account status and provider restrictions can affect delivery. A read event is shown only when it is reported; it is not a guarantee that a notice was understood or acted on.
How do I buy or enable it?
Request activation against your existing JPRAXC licence. The team confirms supported features, setup requirements and pricing before enabling the service. Review the Terms, Privacy policy and the agreed order before paying.
Read our Privacy policy, Terms of service and Grievances, together with Meta’s WhatsApp Business Messaging Policy .
Already a JPRAXC client?
