Getting started
What JPRAXC offers, who these guides are for, and where to begin with accounts, sign-in, buying, renewals, support and privacy.
JPRAXC is the software brand of JPRAXC Infynex Private Limited, a company registered in Kushinagar, Uttar Pradesh. It makes School ERP with Parent and Staff apps, website design and hosting, Business Email, ConnectX messaging, WhatsApp and SMS services and payment-gateway integration for schools and businesses across India. Hospital ERP, Billing & GST ERP and Custom Business ERP are also on the catalogue; check each product's current availability on jpraxc.com/products (opens in a new tab).
These guides are for the people who use JPRAXC products every day: school owners, principals, office staff, teachers, accountants, parents and JPRAXC partners. They explain what to click and what to expect, in plain words.
Start here#
| If you want to… | Read |
|---|---|
| Understand how buying works, from estimate to activation | Buy a licence: the complete journey |
| Set up your product after purchase | Your account after purchase |
| Sign in, including the second sign-in step | Sign in and the second sign-in step |
| Keep your recovery codes safe | Recovery codes |
| Get back in after forgetting a password | Forgotten password |
| Protect your school's accounts | Keep your account safe |
| Renew before the licence ends | Renew your licence |
| Understand your invoice | Invoices and GST |
| Ask for help | Get help from JPRAXC |
| Report a problem formally | Complaints and grievances |
| Know how your data is handled | Your data and privacy |
Other sections#
- Using jpraxc.com — demos, pricing, buy and renew forms, ConnectX chat and complaint forms on the website.
- School ERP — every module of the School ERP.
- Mobile apps — the School ERP office app and the Parent, Staff and Mail apps.
- Partners — the partner programme and the Partner app.
How to get help#
| For | Contact |
|---|---|
| Sales, demos and quotes | sales@jpraxc.com · call or WhatsApp +91 9792908835 |
| Support for existing customers | support@jpraxc.com · call or WhatsApp +91 9792908836 |
| Complaints | The complaint box under Talk to us on jpraxc.com, or support@jpraxc.com |
| Grievances and privacy requests | grievance@jpraxc.com, or the grievances page (opens in a new tab) |
If you are a parent or a member of staff at a school, your account is created and managed by your school, not by JPRAXC. For help with signing in, start with your school's office or administrator.
Guides in this section
- Buy a licence: the complete journeyThe steps from a first estimate to a working product — request, verification, Sales review, payment, GST invoice, licence delivery and activation.
- Your account after purchaseHow the first administrator account is created when you activate School ERP, and how everyone else gets their sign-in.
- Sign in and the second sign-in stepSign in to School ERP, answer the security question, and set up or use the authenticator-app code that protects your account.
- Recovery codesWhat sign-in recovery codes are, how to store them safely, how to use one, and how to make a new set.
- Forgotten passwordReset the School ERP administrator password with an e-mailed code, reset a staff member's password, and where to go for other JPRAXC apps.
- Keep your account safeEveryday habits and settings that protect your school's JPRAXC accounts, e-mail and records.
- Renew your licenceRenewal reminders, renewing from inside School ERP or through jpraxc.com, and what happens if a licence runs out.
- Invoices and GSTWhen you receive a JPRAXC GST tax invoice, what it shows, how your GSTIN affects it, and what happens on a refund.
- Get help from JPRAXCThe support channels for existing customers, what to include when you write, and how to reach Sales, the complaint desk and the Grievance Officer.
- Complaints and grievancesHow a JPRAXC complaint moves — the six-digit complaint number, acknowledgement and decision, the appeal to the Grievance Officer, direct reports and outside routes.
- Your data and privacyA plain summary of who controls your school's records, what JPRAXC keeps about you, and how to ask to see, correct or erase personal data.
