Feedback and testimonials
Answer JPRAXC's private feedback invitation after activation, and decide whether a quote may be published as a testimonial.
After your product is activated, JPRAXC invites the administrator to give private feedback. The form asks how the activation went, how support and value felt, and what should improve. At the end you can choose whether JPRAXC may publish a short quote on the Customer stories page. Nothing is published unless you give that permission.
Before you start#
- You need the feedback invitation e-mail. The link in it is personal to your organisation, works for a limited time and can be submitted once.
- The first invitation asks about the activation. A later one asks how the product is working for you now.
Steps#
- Open the link in the invitation e-mail. The page is headed Private customer feedback.
- Under 01 Your experience, rate each line from 1 to 5: Overall experience, Activation was clear and easy, Support experience and Value delivered so far.
- Choose how likely you are to recommend JPRAXC, from 0 to 10.
- Add Your role / designation if you wish.
- Under 02 Tell us what happened, answer any of: What went well?, What was difficult or unclear?, Which feature helps you most? and What should we improve next?. These answers stay private with the JPRAXC team.
- Under 03 Testimonial permission, leave the box unticked if you do not want anything published.
- If you are happy to be quoted, tick the permission box, type the quote you allow in Quote approved for publication, and check the Display name and Display role.
- Select Submit private feedback.
- The page confirms that your feedback is with the team and that nothing is published automatically.
How testimonials are published#
- Permission is off by default.
- JPRAXC may edit a quote for clarity, but cannot publish it without your consent.
- A published quote appears on jpraxc.com/testimonials (opens in a new tab) with the display name and role you chose, and your organisation's logo when one was provided.
- To withdraw a published testimonial, write to support@jpraxc.com.
Good to know#
- There is no public form for testimonials. Customer quotes come only through the private feedback invitation.
- If you want to speak to an existing customer before you buy, ask for references during your demo.
Troubleshooting#
| Symptom | What to do |
|---|---|
| This feedback link is unavailable. | The link has expired or was already used. Reply to the invitation e-mail or contact support. |
| The form session expired. Reload the feedback link and try again. | Open the link from the e-mail again and resubmit. |
| Enter the quote you permit JPRAXC ERP to publish, or turn off testimonial permission. | Type a quote of a sentence or two, or untick the permission box. |
