Your account after purchase

After you pay, JPRAXC issues your licence and e-mails the activation details to the administrator named on the order. The first time the product is opened, a short setup activates the licence and creates the first administrator account. Everyone else — staff, teachers, accountants — then gets their sign-in from that administrator, not from JPRAXC. This guide uses School ERP as the example.

Before you start#

• You need the e-mail with your activation details, sent to the administrator e-mail on the order.
• For the Offline / Local edition, install the product from the secure installer link JPRAXC sent you. For the Cloud edition, open the address JPRAXC gave you for your workspace.
• The computer needs internet access once, so the product can verify the licence.
• Install an authenticator app on the administrator's phone (for example Google Authenticator or Microsoft Authenticator). The administrator sets up the second sign-in step straight after activation.

Steps#

1. Open the product. The first-time setup starts on its own. The steps are listed on the left: Installation type, Secure activation, School essentials, Theme & font, Administrator and Review & finish.
2. Under Installation type, choose Fresh installation for a new school. Choose Re-installing this school only if you are setting up the same school again on a new computer or server.
3. Under Secure activation, type the Activation ID, Activation key and Recovery code exactly as they appear in your activation details, then select Verify credentials.
4. Check that the school shown is yours, then fill in School essentials, such as the board of affiliation.
5. Choose a theme and font under Theme & font. You can change these later.
6. Under Administrator, the Initial Login ID is admin and the Administrator email is the one on your order. Neither can be changed here. Choose an Administrator password and type it again to confirm.
7. Check the summary under Review & finish, then select Activate workspace. You are signed in as the administrator.
8. Set up the second sign-in step when the product asks. See Sign in and the second sign-in step.
9. Save your recovery codes when they are shown. See Recovery codes.

Create accounts for other people#

1. Signed in as the administrator, open Users & Control › Roles & users. Create the roles your school needs first, if they do not exist yet.
2. In the user form, enter the Login ID, Display name, Email, Phone (optional) and Role.
3. Type an Initial password.
4. Under Sign-in, choose Password only or Password + authenticator app.
5. Select Create user.
6. Give the person their Login ID and initial password privately, in person or by a private message. Ask them to keep the password to themselves.

Parents and students do not use these staff accounts. They sign in to the Parent app with the details the school holds for them; see the Mobile apps section.

Good to know#

• JPRAXC creates only the first administrator. Every other account belongs to your school and is managed by your administrator.
• The administrator e-mail on the order is the address used for password recovery, invoices and licence notices. To change it, contact support@jpraxc.com.
• After activation, the administrator also receives a one-time e-mail about the licence's recovery details. Keep it with the activation details.

Troubleshooting#