School office ConnectX in the ERP app

JPX ConnectX in JPX School ERP lets the school office talk with families and staff, and open the school's support conversation. Use the app to read conversations, start a chat and send messages or broadcasts according to your ERP role.

Before you start#

• Your role needs access to JPX ConnectX through the school's communication permissions.
• Starting chats, sending broadcasts and editing or deleting messages need the corresponding permissions. A role may be allowed to read only.
• Family and staff access must be enabled by the school. Use the internet to load and send messages.

Open a conversation#

1. Tap Home › ConnectX, or open All modules › JPX ConnectX.
2. Use Search conversations or choose All, Families or Staff.
3. Tap the conversation.
4. Read its history. Use Load earlier messages when shown.

Unread counts appear beside conversations. Sent messages show Sent and, when read, Read.

Start a new chat#

1. Tap New chat.
2. Choose Families or Staff.
3. Search by name, class or reference.
4. Check the person's details and tap them.
5. Write in Write a message.
6. Tap Send message and wait for it to appear in the conversation.

Attach a file or voice note#

1. Open the intended conversation and check the recipient.
2. Tap Attach file and choose the file, or use the microphone control to record a voice note.
3. Allow microphone access if asked and you want to record.
4. Check the selected attachment. Use Remove attachment to discard it before sending.
5. Add message text if needed and tap Send message.

Tap an incoming attachment's name to open it. Pictures open in the app; documents use a suitable app on the phone. Supported files include pictures, PDF, Word, Excel, PowerPoint, text and CSV. If a file is refused, follow the message shown and choose a suitable file.

Send a broadcast#

1. Tap Broadcast.
2. Choose Families or Staff.
3. For families, choose Class and Section. For staff, choose Staff group. Everyone includes all recipients in that selection.
4. Tap Open broadcast.
5. Write the message and add any attachment.
6. Tap Send message.
7. Read Send broadcast? and check the recipient count.
8. Tap Send to confirm, or Cancel to return without sending.

Each recipient receives the broadcast in their own private conversation. Check the audience before confirming; a whole-school announcement can reach many people.

Edit or delete a message#

1. Press and hold the message.
2. Choose an available action: Edit message, Delete for me or Delete for everyone.
3. For an edit, change the text and tap Save.
4. For deletion, read the confirmation and tap Delete only if intended.

The available actions depend on the message, your role and the rules shown by the school. Do not assume you can edit someone else's message or remove every message for everyone.

Good to know#

• The school's JPRAXC support conversation is separate from family and staff chats. More › Contact JPRAXC also opens product support and assistance.
• ConnectX does not require you to share a personal phone number with families.
• Never send passwords, App PINs, authenticator or recovery codes, or private payment credentials in a chat.
• See Good practice on ConnectX for handling school information and The ConnectX desk for browser instructions.

Troubleshooting#