Text messages
Conversations between the school office, authorised staff and families using their existing school accounts.
Included with your ERP
Available now
ConnectX
Messaging built into the ERP your school already runs. The school office, staff and families exchange text, voice notes, photos and documents without swapping personal phone numbers — and without paying for every message.
Included with your licence · Text · Voice notes · Photos · PDF and documents · Contacts from the school roll
01 / What it carries
Everything a school actually sends, in one thread.
ConnectX is part of the ERP rather than a separate app to install, licence and administer. The people are already there, the roll is already current, and the conversation stays with the school record.
Voice notes
A recorded note when speaking is quicker than typing — a correction, an instruction, a reading.
Photos
A picture of a notice board, a worked example, a lost-property item.
Documents
PDFs and documents shared directly, without a personal email address in between.
Contacts from the roll
The address book is the school roll. Nobody maintains a second list, and a student who leaves stops appearing.
No numbers exchanged
Start conversations through school accounts instead of exchanging personal WhatsApp numbers.
Kept with the school
Messages and files sit with the school record rather than on a personal device or a consumer app.
Included with the licence
No per-message price, no wallet, no top-up. It comes with the ERP you already pay for.
More ERPs to follow
ConnectX is in School ERP first. The other JPRAXC ERPs follow.
Parent & Staff apps
Keep school conversations close in the JPX Parent and Staff mobile apps, using the access your school provides.
Class broadcasts
Authorised class teachers can send one update to the families in their section, delivered into each family's own ConnectX conversation.
Unread messages
See unread counts for school office and class conversations, making new messages easier to find.
02 / Where it fits
Use ConnectX for the everyday. Keep SMS, WhatsApp and email for the rest.
They are not competing channels. ConnectX reaches people who are already in the ERP; other channels reach recipients outside the ERP, subject to their permissions, connectivity and provider delivery conditions.
Inside the ERP
Day-to-day contact between staff and students: notes, files, voice messages. Included with the licence.
To any phone
Supported codes and notices sent to a mobile number without requiring the Parent app or mobile data; carrier delivery still applies.
Where people read
Notices and reminders on the app parents already have open, from your own registered business number.
On your own domain
Formal correspondence, statements and anything that needs an attachment and a record.
03 / What you get
A school channel the school controls.
ConnectX arrives with the ERP. There is nothing separate to buy, no balance to watch and no second directory to maintain.
What it changes
- Everyday contact without paying per SMS, per WhatsApp message or per email
- No personal phone numbers exchanged between staff and students
- Messages, notes and files stay with the school, not on a consumer app
- One directory, taken from the roll you already keep
- Included with your existing JPRAXC licence
Set up the conversation
Start with the people already in your school.
- Check account access
Review the Parent and Staff portal accounts the school makes available.
- Choose who can respond
Confirm class-teacher assignments and the communication permissions for each role.
04 / Made for your team
The right conversation for each school role.
The office, class teacher and family have different responsibilities. ConnectX follows those school relationships instead of creating an open social directory.
For parents
Use the Parent app to contact the School Office or your child’s assigned class teacher. Each conversation is tied to the school account and linked student record, with separate unread counts.
For class teachers
Use the Staff app to find families in your assigned section, open individual conversations and send a class update into each family’s own conversation. Families do not need to join a public group.
For other staff
Keep office communication inside the Staff app with text and supported attachments. Class-family access depends on the school’s staff and class-teacher assignments.
For the school office
Read and reply through the School ERP workspace using the school’s communication permissions. Keep day-to-day conversation history alongside the school’s own records.
05 / Setup and daily use
From first setup to the next reply.
Activate school accounts
Use the school’s Parent and Staff sign-in details. The school maintains linked students, active staff records and class-teacher assignments; there is no second contact list for families to build.
Choose the right conversation
Parents can write to the office or assigned class teacher. Staff see the office thread and, where authorised, the families for their assigned section.
Send a useful update
Write text, attach a supported photo or document, or record a voice note. File types and size limits are checked by the school server; the app shows the limits available for that conversation.
Return to the conversation
Unread badges help you find new replies. Open the thread to catch up. Background alerts depend on notification permission, network access and the school server’s notification setup.
06 / Before you get started
Practical questions, clear answers.
Is ConnectX a separate paid messaging subscription?
ConnectX school messaging is included with the supported School ERP licence, without a per-message ConnectX wallet. Internet access, hosting, storage and any separately selected SMS, WhatsApp or email services remain subject to their own arrangements.
Do families have to share personal phone numbers with teachers?
A ConnectX conversation is addressed through the school account and student or staff record, not by exchanging personal WhatsApp numbers. This does not change contact information a role may already be allowed to see elsewhere in the ERP.
Is a class update a public group chat?
No. The class-broadcast flow sends the teacher’s update to the eligible family conversations in the section. Families reply in their own conversation rather than a group visible to other families.
Which files can we send?
The workspace supports text, voice notes, photos and documents such as PDFs. Supported file formats, recording permissions and size limits depend on the app and school server; check the attachment controls before sending.
Will it work without an internet connection?
A connection to the school server is needed to exchange messages. A local/offline school installation does not by itself make that server reachable from a parent’s phone outside the school network. Ask about secure access before enabling remote use.
Does ConnectX include video lessons or emergency delivery?
No. Live Classes is a separate optional service. ConnectX is for school communication and does not guarantee immediate delivery, emergency response or end-to-end encryption. Use the school’s urgent-contact procedure when a message cannot wait.
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