Forgotten password
Reset the School ERP administrator password with an e-mailed code, reset a staff member's password, and where to go for other JPRAXC apps.
What to do about a forgotten password depends on who you are. In School ERP, the administrator can reset their own password with a code sent to the school's registered administrator e-mail. Staff users cannot reset their own password; the administrator sets a new one for them.
If you are the School ERP administrator#
Before you start#
- You need access to the administrator e-mail registered with your licence. The code is sent only there, and that address cannot be changed from the sign-in screen.
- Have your phone with your authenticator app ready. After a reset, the product asks you to set up the second sign-in step again.
Steps#
- On the sign-in screen, select Forgot administrator password?.
- Read the Administrator password recovery window and select Send email OTP.
- Open the administrator mailbox and find the six-digit code. It is valid for a short time only; the screen tells you how long.
- In Verify OTP and reset password, type the code in Six-digit email OTP.
- Type a new password in New administrator password and again in Confirm new password. Use letters and numbers, as the hint asks.
- Select Verify OTP and reset.
- When you see The administrator password was reset. Sign in with the new password., sign in with the new password.
- Set up the second sign-in step again when asked, and save the new recovery codes.
If you are a staff user#
- Ask your school administrator to set a new password for you.
- The administrator opens Users & Control › Roles & users, finds you under School users and selects Change password.
- The administrator types a new password (or selects Generate) and selects Change password.
- The administrator gives you the new password privately. Your other signed-in sessions end when the password changes.
- Sign in with the new password.
Other JPRAXC apps#
- Parent and Staff apps: sign-in is managed by your school. Start with the school office; see the Mobile apps section.
- Business Email: see the Business E-mail section.
- Partner app: use Forgot password? on the sign-in screen; a code is sent to your registered e-mail. See Install and sign in to the Partner app.
Troubleshooting#
| Symptom | What to do |
|---|---|
| The code has not arrived | Check the administrator mailbox's spam folder. If the screen says delivery is delayed, wait a few minutes before asking for another code. |
| The password reset request is invalid or expired. Request a new OTP. | Start again from Forgot administrator password? and use the newest code. |
| You no longer have access to the administrator e-mail | Contact support@jpraxc.com from an address linked to your organisation. JPRAXC checks that you are entitled to act for the school before helping. |
| Sign-in has paused after several wrong attempts | Wait for the time given in the message, then try again carefully. If the password really is forgotten, follow the steps above. |
