Follow deployments
See where each paid customer order stands in delivery, which services the customer opted for, and how to ask JPRAXC about a deployment.
When a customer's payment is verified, JPRAXC creates a deployment for the product and marks each stage as it is completed. The Partner app shows you that progress, so you always know where your customer stands without having to ask.
Steps#
- On Home, look at Deployment status for the most recent deployments, or select View all.
- Or open the Sales tab and choose Deployments. Use Search customer or product to find one.
- Open a deployment. The badge at the top shows its current status.
- Read the Deployment card:
| Row | Meaning |
|---|---|
| Customer | The customer organisation |
| Deployment | The deployment's reference |
| Order | The order it came from |
| Progress | The current stage, or Awaiting portal update if JPRAXC has not recorded one yet |
| Completed steps | How many of the deployment's steps are done, out of the total |
| Last confirmed update | When JPRAXC last updated it (IST) |
- For an ERP, the Services card shows whether the customer opted for WhatsApp, SMS, Email, Payment gateway and ConnectX: Opted, Not opted or Unknown.
- To ask about this deployment, select Contact support about this product. Type a Subject and your question in How can we help?, then select Submit support request.
Good to know#
- Only paid, verified orders become deployments. An empty list says Follow your products through delivery until your first paid sale.
- The foot of the workspace shows Last deployment sync with the time. Pull fresh records with the refresh button at the top.
- The app shows progress only. Technical deployment instructions stay with JPRAXC's operations team.
- The app sends a notification when an order, deployment or incentive changes.
- Do not put passwords, one-time codes or bank details in a support request.
Troubleshooting#
| Symptom | What to do |
|---|---|
| A paid order has no deployment yet | JPRAXC creates it after verifying the payment. Refresh, and ask in ConnectX if it does not appear. |
| The badge shows Status unavailable | Refresh the records. If it persists, contact support from the deployment screen. |
| Progress has not moved for a while | Select Contact support about this product and quote the order. |
