Chat with JPRAXC on jpraxc.com

On jpraxc.com, the Ask ConnectX button opens a small chat window. It starts as an automated product assistant that points you to products, pricing and demos. Choose Talk to JPRAXC to write to a person at JPRAXC, who answers in the same window. You can also send your requirements to the sales team from there. For more about the website, see Using jpraxc.com.

Steps#

Explore with the assistant#

1. On any page of jpraxc.com, click Ask ConnectX.
2. Choose a topic: Explore products, Pricing, Cloud or offline, Buy or renew or Talk to JPRAXC.

The assistant gives automated product guidance only.

Talk to a person#

1. In the window, click Talk to JPRAXC.
2. Enter Your name. Add your E-mail if you want a follow-up.
3. Read the privacy notice under the form.
4. Click Start the conversation.
5. Write your question in Write to JPRAXC… and send it.

Replies arrive in the same window, marked as from JPRAXC. You can keep the window open while you browse other pages.

Send your requirements to Sales#

1. Click Request a demo or Send requirements to Sales.
2. Choose the Product, or Help me choose, and the Deployment: Need recommendation, Cloud, Offline / Local or Offline now, cloud later.
3. Fill Full name, Business email, Phone number and Organisation. Add Your requirements and Website if you like.
4. Tick I agree to be contacted about this enquiry.
5. Click Submit enquiry.

Keep the reference that appears. The sales team uses the contact details you gave.

Good to know#

• When JPRAXC closes a conversation, the window says so. Write again to reopen it.
• Do not type passwords, Aadhaar numbers or complete school or health records in the chat.
• Existing customers can also talk to JPRAXC from inside the School ERP. See Talk to JPRAXC from the School ERP.

Troubleshooting#