Storage, plans and buying more
How the storage pool and your plan work, what happens when a mailbox is full, and how to buy more mailboxes, storage or messages a day.
Your organisation's Business E-mail plan is made of four parts: mailboxes, storage, messages a day and aliases a mailbox. The plan runs for a year. The storage is one pool that your administrator divides between mailboxes. When the organisation grows, an administrator can buy more of any part from the webmail or from the JPRAXC School ERP.
For every user: your mailbox storage#
The MAILBOX STORAGE card at the bottom of the sidebar shows how much you use, for example 310.5 MB of 1,024 MB, and the percentage used. The folder pages show the same figure in the Storage used tile.
Everything counts: received mail, the copy of every message you send, drafts and attachments, and mail in Trash.
Free space#
- Delete messages you no longer need, especially ones with large attachments.
- Open Trash and select Empty trash. The storage comes back straight away.
For administrators: the storage pool#
On Administration, the tiles show Plan storage, Assigned, Mail stored and Available. You give each mailbox a quota from the pool; see Manage mailboxes. The first administrator mailbox also uses any storage you have not assigned.
See your plan#
- Open Administration.
- Go to Plan & add-ons.
You see:
| Item | Meaning |
|---|---|
| Mailboxes | How many you have, out of the number your plan allows, with any bought extras and their end date. |
| Messages a day | How many messages your organisation has sent today, out of the daily figure on your plan. |
| Aliases a mailbox | How many aliases each mailbox may have. |
| Plan runs until | The date your plan ends. |
| Licensed pool, With the licence, Bought | The total storage, the part included with your plan, and any storage you bought with its end date. |
The base plan's contents are described on the Business Email page of jpraxc.com. Your organisation's own figures are always the ones on this page.
Buy more from the webmail#
- Open Administration › Plan & add-ons.
- Choose an add-on from the list: extra mailboxes, storage or messages a day. Each shows its price, the GST rate and whether it is for a month or a year.
- In How many, choose the quantity.
- Select Buy the add-on.
- You are taken to JPRAXC's secure payment page. Nothing is charged until you pay there.
- Pay, then return to Administration.
When the payment is confirmed, the page shows Payment received. with your new figures, and the add-on applies straight away. Your GST invoice is e-mailed to you. Earlier purchases are listed below the add-ons with Opened, Bought, Billed, Amount, Status and Invoice. A purchase still waiting for payment has a Pay button.
Buy more from the School ERP#
If your School ERP sends its mail through Business E-mail, you can buy add-ons from the ERP too.
- In the School ERP, open General Settings › Email Configuration.
- Check that Delivery method is JPRAXC Business E-mail API — recommended and the API key is saved. The Business E-mail plan line then shows your pool and plan.
- Select Plan & add-ons.
- Choose the Add-on and How many. The total with GST is shown.
- Select Continue to secure payment and pay on the page that opens.
The panel shows Waiting for the payment to be confirmed… and updates by itself when the add-on is applied.
Good to know#
- An add-on bought while another of the same kind is still running is added to it, and its end date moves out by the term you bought.
- If your plan's limits are lowered, nothing already in place is deleted; you only cannot add more.
- If no add-on is listed, contact JPRAXC support to grow your plan.
Troubleshooting#
| What you see | What to do |
|---|---|
| The payment has not reached us yet. | If you paid a moment ago, refresh the page. Use Return to the payment page if you have not paid. |
| Payment received; the block is being added. | Refresh the page in a moment. |
| No add-on is on sale for Business E-mail at the moment. | Contact JPRAXC support to grow your plan. |
| Storage cannot be bought right now: … | Try again later. The rest of Administration keeps working. |
| Still waiting. If you paid, the pool updates within a few minutes; refresh it to check. (School ERP) | Select Refresh on the Email Configuration page after a few minutes. |
