Using jpraxc.com
Find your way around the JPRAXC website — products, pricing, demos, buying, renewing, complaints and live chat.
jpraxc.com (opens in a new tab) is where you find out what JPRAXC offers, ask for a demo or an estimate, send a purchase or renewal request, download catalogues, chat with the JPRAXC team and register a complaint. These guides walk through each of those tasks as a visitor sees them.
Finding your way around#
The website has three ways to move between pages:
- Talk to us, at the top of every page, opens the contact details for sales and support, with a Make a complaint button.
- The floating bar at the bottom of the screen has Products, Pricing, Buy / renew, Blog, Partner, Mail login and Book a demo.
- The small button with four dots at the start of that bar opens the website index, Find your next move. It lists every product page, the connected services, the buying pages and the company and legal pages.
The Ask ConnectX button at the bottom right of each page opens the chat window.
Guides in this section#
| Task | Guide |
|---|---|
| Browse products and check what is available | Find products and check availability |
| Get an approximate price | Get a pricing estimate |
| Ask for a walkthrough | Book a demo |
| Try a product yourself | Use the demo portals |
| Send a purchase request | Send a purchase request |
| Extend an existing licence | Send a renewal request |
| Open a link JPRAXC sent you | Links JPRAXC sends you |
| Decide about promotional messages | The promotional contact choice |
| Download a catalogue | Download catalogues and brochures |
| Chat with JPRAXC | ConnectX chat on the website |
| Report a problem | Complaint box and grievance forms |
| Share your experience | Feedback and testimonials |
Partners#
If you want to sell JPRAXC products, the partner application is made in the JPX Partner app, not on a website form. See the partner programme and Apply to become a partner.
Good to know#
- Forms on the website mark required fields with an asterisk (*).
- Never type passwords, one-time codes, card details, Aadhaar numbers or complete student or patient records into any website form or chat. JPRAXC staff never ask for them.
- For the account you use inside a JPRAXC product (for example School ERP), see Getting started.
Guides in this section
- Find products and check availabilityBrowse the JPRAXC product catalogue, read each product page and understand the availability labels.
- Get a pricing estimateDescribe your setup on the Pricing page, verify your e-mail and see an approximate price range with a demo request.
- Book a demoAsk JPRAXC for a guided walkthrough of the product you are considering, and what happens after you send the request.
- Use the demo portalsOpen the School ERP demo, browse the website design gallery, or arrange a guided demo for products without an open portal.
- Send a purchase requestFill in the Buy form on jpraxc.com, verify the administrator e-mail and send a purchase request to JPRAXC Sales.
- Send a renewal requestAsk JPRAXC Sales to extend an existing licence from jpraxc.com, using your current licence reference.
- Links JPRAXC sends youWhat each link in a JPRAXC e-mail does — secure purchase forms, payment requests, installer downloads and feedback forms — and how to spot a genuine one.
- The promotional contact choiceWhat the optional promotional tick on JPRAXC forms means, what it does not cover, and how to change your mind.
- Download catalogues and brochuresDownload the PDF catalogue for a JPRAXC product from the Products page.
- ConnectX chat on the websiteAsk the ConnectX assistant about products, send an enquiry to Sales, or start a live conversation with a person at JPRAXC.
- Complaint box and grievance formsRegister a complaint and get a six-digit number, appeal a decided complaint to the Grievance Officer, or send a direct privacy, statutory or urgent report.
- Feedback and testimonialsAnswer JPRAXC's private feedback invitation after activation, and decide whether a quote may be published as a testimonial.
