The partner programme
What JPRAXC partners do, how the programme works from application to first order, and where the Partner app fits in.
JPRAXC partners are independent consultants, agencies, IT providers and organisations that introduce JPRAXC products to schools, hospitals and businesses. A partner brings the customer relationship; JPRAXC prices the order, collects the payment, delivers the product and supports the customer. Partners work from the JPX Partner app, where they apply, prepare customer orders, follow payments and deployments, see their incentive ledger and talk to the JPRAXC team.
What a partner does#
- Introduces customers and explains the products accurately, as JPRAXC publishes them.
- Prepares customer orders in the Partner app, with the customer's permission.
- Helps the customer through payment, installation and activation, using the links JPRAXC provides.
- Stays with the customer for renewals and add-ons.
What a partner does not do#
- Collect money from customers, unless JPRAXC has authorised it in writing. Customers pay JPRAXC directly through JPRAXC's payment link or the account on the invoice.
- Promise prices, discounts, delivery dates, refunds or features that JPRAXC has not confirmed in writing.
- Ask customers for their passwords or one-time codes, or sign in to a customer's account.
How it starts#
- Apply from the Partner app. See Apply to become a partner.
- Walk-through. The JPRAXC team reviews your application and walks you through the products, the demo portals, the price list and how an order moves from quote to deployment. The incentive terms are agreed with you in writing.
- Activate your account in the same app once you are approved. See Install and sign in to the Partner app.
- Place your first order. See Prepare a customer order.
There is no fee to join.
Guides in this section#
| Task | Guide |
|---|---|
| Apply and track your application | Apply to become a partner |
| Install the app, activate, sign in and set the App PIN | Install and sign in to the Partner app |
| Prepare an order for a customer, and use drafts | Prepare a customer order |
| Follow payment and hand over the installer, catalogue and feedback link | Payment and handover |
| Follow a customer's deployment | Follow deployments |
| Chat with the JPRAXC team | ConnectX in the Partner app |
Incentives#
Your incentive for each eligible sale is recorded in the Incentive tab of the app, as a ledger of what each order earned, when it is due and when it was paid. The amount, conditions and payout process are set out in your written onboarding and the Partner Programme Terms (opens in a new tab), not on this site. Ask your JPRAXC contact if anything in your ledger is unclear.
Good to know#
- Read the Partner Programme Terms (opens in a new tab) before you apply. The app asks you to accept them when you apply and when you activate your account.
- The public overview of the programme is at jpraxc.com/partners (opens in a new tab).
- Questions before applying: partner@jpraxc.com, or Ask ConnectX on jpraxc.com.
Guides in this section
- Apply to become a partnerGet the JPX Partner app, submit your partner application from it, accept the programme terms and track the review.
- Install and sign in to the Partner appActivate your approved partner account, sign in, set the App PIN and fingerprint unlock, and manage sign-out on your phone.
- Prepare a customer orderUse Add a new customer in the Partner app to choose a product, enter the customer's details and requirements, save drafts and submit the order for JPRAXC review.
- Payment and handoverFollow a customer's payment in the Partner app, open the customer payment link, and hand over the catalogue, installer link and feedback link once payment is confirmed.
- Follow deploymentsSee where each paid customer order stands in delivery, which services the customer opted for, and how to ask JPRAXC about a deployment.
- ConnectX in the Partner appMessage the JPRAXC team from the Partner app about products, orders, deployments and incentives, with documents and voice notes.
