JPX Mail app — read, write and attach

This guide covers everyday mail in the JPX Mail app: finding and reading messages, writing and replying, attachments, contacts, the Outbox and notifications. To sign in or manage accounts, see Sign in and accounts.

Before you start#

• You are signed in to the app.

Find your way around#

The bar at the bottom has Home, E-mail, Compose (the raised button in the middle), Contacts and More.

• Home shows how many unread messages are in your inbox, a search box (Search emails, contacts…), counters for Inbox, Starred, Sent and Drafts, and Recent e-mails.
• The three-line menu lists your Folders with their counts, Folders & storage, Contacts, Account, Help & Support and Sign out.

The folders are Inbox, Starred, Sent, Drafts, Outbox, Spam and Trash.

Read and organise mail#

1. Tap E-mail, or choose a folder from the menu.
2. Use the filters: All, Unread, Attachments, Today and Starred.
3. Type in the search box to find a sender, subject or word.
4. Tap a message to read it.
5. In the message, tap the star to star it, or use Mark unread and Delete.
6. Tap More in the message for Move to Spam, Copy sender address and Reload message. In Spam, choose Not spam - move to Inbox. In Trash, choose Restore to Inbox.

Quick actions in the list#

• Swipe a message to the right to mark it read or unread. In Trash, this restores it.
• Swipe a message to the left to delete it. In Trash, this deletes it for good after you confirm.
• Tap Select messages to pick several. Then choose Read, Unread, Star, Spam or Delete.

Write a message#

1. Tap Compose.
2. Fill To. Tap the contact icon to choose from your address book.
3. Tap Add Cc to copy others in.
4. Fill Subject.
5. Write in Write your message…. Use Bold, Italic, Underline and List to format text.
6. Tap Attach to add files from the phone. You can add several.
7. Tap Send.

The app says your message is on its way. To keep an unfinished message, tap More › Save draft. If you leave with unsaved text, choose Save as draft, Discard message or Keep editing.

Reply and forward#

1. Open the message.
2. Tap Reply, Reply all or Forward.
3. Write your message and tap Send. When forwarding, the original attachments go with it.

Open attachments#

1. Open the message.
2. Tap the attachment card.
3. The file opens in an app on your phone that can read it, such as a PDF reader.

Contacts#

1. Tap Contacts.
2. Choose All, Favourites or Organisation.
3. Tap a contact to see the address, then Send email or Copy address.
4. Tap the star (Add favourite) to keep a contact in Favourites. Favourites are kept on this phone only.

Contacts are built from your organisation's mailboxes and the people you write to or hear from.

The Outbox#

The Outbox shows messages that have not been handed over for delivery yet:

Delivered messages appear in Sent.

New-mail notifications#

1. Go to More › Email Preferences.
2. Turn on Notify for new mail.
3. On Android, check Alerts when the app is closed. If it says the app is limited by battery saving, tap it and allow the app to run in the background.
4. If Background registration shows a problem, tap Retry.

Good to know#

• Folders & storage shows how much of your storage you use. Trash empties itself after 30 days. To free space at once, delete large attachments or tap Empty trash in Trash.
• Empty trash deletes every message in Trash for good. It cannot be undone.
• To use your mailbox in Outlook, Thunderbird, Apple Mail or another app, see the server, port and security settings under More › Email Preferences › Other mail apps. Your password is your mailbox password.
• Under More › Email Preferences › Appearance, tap the sun for light, the half-shaded circle to follow the phone, or the moon for dark.
• Help and contact details for JPRAXC support are under More › Help & Support.

Troubleshooting#