Licence status and renewal

Your School ERP licence has an end date. The ERP shows it in General Settings, warns the administrator as the date comes near, and lets the administrator renew and pay without leaving the ERP. The same secure checkout is used to buy add-ons such as JPRAXC SMS, Business E-mail, more student capacity or more storage.

Before you start#

• Renewing and buying are done by the administrator.
• The plans and prices you see are the ones JPRAXC Sales set for your school. The GST invoice is e-mailed to the administrator.

Where to see your licence#

• General Settings: the Deployment card at the top shows the licence status and valid until date.
• General Settings › Storage & Student capacity Configuration: shows Licensed students, how many Can still be admitted, and Licence runs until.

The renewal notice#

From 30 days before the end date, a Licence renewal notice opens when you sign in. It shows how many days are left and the date validity ends.

• Renew now opens the renewal checkout.
• Ask JPRAXC Sales opens the renewal form on the JPRAXC website, if you would rather speak to a person.
• Continue to ERP closes the notice until the next day. In the last seven days it opens at every sign-in.

Renew your licence#

1. In the renewal notice, select Renew now.
2. The Renew your School ERP licence window opens. Choose the plan. A renewal discount, if JPRAXC Sales set one for your school, is shown on the plan.
3. Check the summary: the price before tax, any discount, GST and the Total to pay.
4. Select Continue to secure payment, then Open the payment page.
5. Pay on JPRAXC's secure checkout.
6. Return to the ERP. The window shows Waiting for the payment to be confirmed… this panel updates by itself.
7. When it shows Renewed., the licence runs to the new date. The renewal starts where the current licence ends, so no days are lost by renewing early.

Every record, setting and portal stays as it is. The renewal notice disappears.

Buy add-ons from inside the ERP#

Each add-on opens the same kind of secure checkout from the screen where you would use it.

After payment, the window updates by itself when JPRAXC confirms it. Some add-ons then ask for a short setup in the same window, for example the SMS sender details. See Storage and purchases, SMS, Business E-mail, WhatsApp and Payment gateway integration.

Earlier purchases are listed in the window with their invoices.

If the licence ends#

When a licence has ended, is on hold or is not verified, the sign-in page shows a message saying the licence is not active, and the workspace does not open. Contact JPRAXC Sales to renew. Keep your data backed up regularly so you always have a copy (see Backup and session archives).

Good to know#

• Other users see the renewal notice too, but only the administrator can complete a renewal or a purchase. Tell the administrator when you see it.
• The ERP checks the licence regularly on its own. When JPRAXC updates your licence, a message such as Licence validity updated to … appears without you having to do anything.
• Expanding student capacity is priced for the months left on your licence and does not change the end date.

Troubleshooting#