Send a renewal request

The Renew or extend form asks JPRAXC Sales to extend a licence you already have. You give the existing licence reference, choose how long to extend it, and confirm the billing details. Sales checks the licence, prepares the GST invoice and processes the extension after payment. For how renewals work in general, including reminders and renewing from inside the product, see Renew your licence.

Before you start#

• You need the licence reference shown in your existing product account, or in the renewal reminder e-mail. For Website Designing & Hosting, use the order reference from your original confirmation.
• The administrator details you enter are checked against the existing licence, so use the current administrator's name, e-mail and mobile number.
• The administrator's e-mail must be one that person can open now. A six-digit code is sent there.

Steps#

1. Open jpraxc.com/buy-erp (opens in a new tab) and select the Renew or extend card (marked EXISTING LICENCE). The renewal button in a JPRAXC reminder e-mail also brings you to this page; check that Renew or extend is selected.
2. Under 01 Existing licence:
   1. Choose the Product to renew.
   2. Enter the Existing licence reference.
   3. Choose the Existing deployment.
   4. Choose the Requested extension: 12 months, 24 months or 36 months.
   5. For School ERP, leave Licensed student capacity blank to keep your current capacity, or enter a new figure to change it.
   6. Enter the School / organisation name, and add a Renewal note if you want to tell Sales anything.
3. Under 02 Authorised contact & administrator, enter the Authorised contact name, Contact email, Mobile number and WhatsApp number, then the Existing school administrator, Administrator email and Administrator mobile.
4. Under 03 GST invoice details, enter the Legal / invoicing name, Billing email, Registered / billing address, State / Union Territory, District and PIN code. Add the GSTIN if the organisation is registered, and the PAN if you wish.
5. Decide on the optional promotional tick. See The promotional contact choice.
6. Tick the box confirming that you are authorised to request the renewal and accept the Terms of Service and Refund & Cancellation Policy.
7. Select Send renewal request to sales.
8. Type the six-digit code sent to the administrator e-mail and select Verify & send to Sales.

After you submit#

• The page shows Renewal request received with your reference, and a confirmation e-mail, We received your ERP renewal request, is sent to the administrator.
• Sales verifies the existing licence and prepares the GST invoice. The approved invoice plan is the final extension term.
• Once payment is confirmed, the extension is applied. Your existing activation details stay the same.

Good to know#

• An early renewal does not waste time you have already paid for. The new period starts where the current licence ends.
• The confirmation e-mail never asks for a password, activation key or recovery code, and nor will anyone at JPRAXC.
• JPRAXC does not renew automatically or charge a saved card. A renewal is always a fresh order you choose to pay.

Troubleshooting#