ConnectX chat on the website

Ask ConnectX is the chat window on every page of jpraxc.com. It does three things: it answers product questions automatically, it sends your requirements to Sales as an enquiry, and it can connect you to a person at JPRAXC who replies in the same window.

Ask the assistant#

1. Select Ask ConnectX at the bottom right of the page. The JPRAXC ConnectX window opens with a greeting from the automated assistant.
2. Select one of the suggested topics — Explore products, Pricing, Cloud or offline or Buy or renew — or type a question in Ask about a product… and press the send arrow.
3. Read the answer. Many answers include links to the relevant page on jpraxc.com.
4. Explore products shows a button for each product. Select one to ask about it.

The note at the foot of the window, Automated product guidance · Sales follow-up on request, is a reminder that these answers come from the assistant, not a person.

Send an enquiry to Sales#

1. In the chat window, select Request a demo (after some answers it reads Send requirements to Sales).
2. Choose the Product, or leave Help me choose.
3. Choose the Deployment: Need recommendation, Cloud, Offline / Local or Offline now, cloud later.
4. Enter your Full name, Business email, Phone number and Organisation.
5. Describe what you need in Your requirements.
6. Tick I agree to be contacted about this enquiry. This box is required.
7. Decide on the optional promotional tick. See The promotional contact choice.
8. Select Submit enquiry.
9. The window shows Your request is with Sales and a reference. Keep the reference for your follow-up.

To go back without sending, select Back to chat. To begin again after sending, select Start a new conversation.

Talk to a person at JPRAXC#

1. In the chat window, select Talk to JPRAXC.
2. Enter Your name. Add your E-mail if you would like a follow-up by e-mail.
3. Select Start the conversation.
4. The window title changes to JPRAXC ConnectX · live and the line under it reads A person at JPRAXC answers here. Type your question and send it.
5. Replies appear in the same window, labelled JPRAXC. Keep the window open while you wait.
6. If JPRAXC sends you a file or a voice note, it appears as a link in the conversation. Select it to open it in a new tab.

When the team closes the conversation, the foot of the window says JPRAXC closed this conversation · write again to reopen it. Writing another message reopens it.

Good to know#

• The chat is for questions and enquiries. Never type passwords, one-time codes, card details, Aadhaar numbers or student or patient records into it.
• Existing customers with a support problem can also use the support channels in Get help from JPRAXC. To register a formal complaint with a ticket number, use the complaint box.
• ConnectX inside your ERP is a separate feature for your own staff and families. See the ConnectX section.

Troubleshooting#