Sign in to the JPX School ERP app

JPX School ERP is the school office app. It opens your school's ERP workspace on a phone or tablet using your existing ERP account. Use this guide to connect your school and sign in for the first time.

Before you start#

• Get the approved app from your school administrator or JPRAXC. Check Mobile apps for availability.
• Ask your school administrator for the complete 15-character School ID, your ERP Login ID and ERP password.
• Connect the phone to the internet. Your school's ERP must be reachable and your account must have access.
• If your account uses the second sign-in step, have your authenticator app or an unused recovery code ready.

Connect your school#

1. Open JPX School ERP.
2. Enter the complete School ID.
3. Tap Verify school.
4. Check the school name and School ID on the confirmation card.

If it is the wrong school, tap Use a different School ID before signing in. Once verified, the app remembers this school on the phone.

Sign in#

1. Enter your ERP Login ID.
2. Enter your ERP password.
3. Answer the question in Security check. Use New security question if you need a fresh question.
4. Under Before you sign in, open and read Terms of service, Privacy policy and Mobile app privacy notice.
5. If you agree, tick the Terms acceptance and the privacy acknowledgement. Both choices are needed to enable Sign in to ERP. Opening a policy does not tick either box.
6. Tap Sign in to ERP.
7. If asked, enter the code in Authenticator or recovery code.
8. Tap Verify & continue.
9. When the app asks for an App PIN, enter four digits and enter the same four digits again.
10. Complete or decline the optional fingerprint or face unlock prompt.

The App PIN opens the app on this phone. It does not replace your ERP password or the second sign-in step. See App security, PIN and signing out.

The sign-in choices are required each time you sign in with your ERP password. They do not authorise promotional messages. The policy links open in the phone's browser; return to the app after reading them.

When policies are updated#

The app checks for updated policies when it connects to the school. If Policies updated appears:

1. Tap Review, or open More › Policies › Accept the updated policies.
2. Read the linked policies under Before you continue.
3. If you agree, tick the Terms acceptance and the privacy acknowledgement.
4. Tap Accept and continue.

During the seven days after the app first asks you to review that update, Later lets you return to the workspace. The page shows the time remaining. After that period, the workspace stays closed until you accept. You can still Sign out or Remove from this phone. Removing the remembered account does not delete school records.

You can read the current policies at any time in More › Policies. See Terms of service (opens in a new tab), Privacy policy (opens in a new tab) and Mobile app privacy (opens in a new tab).

If the school requires sign-in security setup#

If Complete your sign-in security appears, finish it before opening school records.

1. Tap Set up sign-in security.
2. Tap Set up now.
3. Follow the screen to add the account to your authenticator app.
4. Enter the current code in Code from the app.
5. Tap Turn on the second step.
6. Save your recovery codes somewhere private, away from the phone.
7. Tap I have saved these codes.

See The second sign-in step for the account rules and Recovery codes for safe storage.

Good to know#

• Your ERP role decides which modules and actions you can use. Installing the app does not give extra permissions.
• The app reconnects to the remembered school when you next open it. If the school asks you to sign in again, use your ERP credentials.
• To switch schools, first use More › Remove from this phone, then Use a different School ID on the sign-in page.
• Never send your ERP password, App PIN, authenticator code or recovery codes to support or through ConnectX.

Troubleshooting#

Next: Home, modules and school records.