Purchase Terms

You are buying from JPRAXC INFYNEX PRIVATE LIMITED (CIN: U62011UP2026PTC252552), Kushinagar, Uttar Pradesh, India, “JPRAXC”. Please read these points before you pay. They summarise the terms that apply to your purchase.

What you are buying

You are buying exactly the products, plan, term and capacity shown on your order and its invoice. An order is accepted when JPRAXC issues the order confirmation, licence or invoice for it; an enquiry or a purchase form on this website is a request, not an order. Terms: Order confirmation

Price and GST

Prices are in Indian Rupees. GST at the applicable rate is added on the tax invoice, which shows JPRAXC’s GSTIN and yours if you gave it. The full amount is shown before you pay: no charges are added at checkout and no add-ons are pre-selected. Terms: Prices and taxes

How you pay

Online payments are collected by the RBI-authorised payment gateway named at checkout, under that gateway’s terms. JPRAXC never receives or stores your card number, CVV, UPI PIN or banking password. Bank transfer against the invoice is also accepted. Terms: Payment

No automatic debits

JPRAXC never charges a saved card or account without your action. Every renewal or add-on is a new order with its own invoice. Terms: No automatic debits

Activation within 48 hours

Your licence, plan, pack or service is activated or credited within 48 hours of payment confirmation. Setup, migration and on-site work are scheduled as your order states.

Cancelling before delivery

Cancel before the item is activated, credited, connected or started and the full amount is refunded, with no cancellation fee. Refund Policy: Cancelling before delivery

Seven days to change your mind

A new Cloud ERP subscription, Business Email plan or hosting plan may be cancelled within seven days of activation for a full refund, less any metered items already used. This does not apply to renewals or upgrades. An Offline licence, an SMS pack, a storage block and a connected WhatsApp integration are final once activated or credited, unless JPRAXC cannot provide them or they are defective. Refund Policy: The seven-day window · Product by product

If something is wrong

If a product materially fails to work as described and JPRAXC cannot put it right within fifteen working days, the unused part of the term is refunded. Duplicate or failed payments are refunded or reversed in full. Refunds go to your original payment method within three working days of approval, and no later than seven working days after a complete request; your bank may take a further five to ten working days. A GST credit note is issued. Refund Policy: When something is wrong · How and when money comes back

Renewals

JPRAXC reminds you before your licence period ends. If you do nothing, nothing is charged: the licence simply expires as the Terms describe. Terms: Renewals, cancellation and refunds

Your data and backups

Cloud editions run on third-party hosting servers in India that JPRAXC selects. JPRAXC takes the backups your plan includes and uses reasonable efforts to restore the most recent of them. To the fullest extent permitted by law, JPRAXC is not responsible for loss of data, so keep your own regular backups and exports. With an Offline edition, your organisation is responsible for its own computers and backups. Terms: Hosting · Loss of data and third-party hosting

Support

Support is available through the published channels during your plan’s support hours: for the School ERP launch plan, 9 am–6 pm IST daily. Terms: Support

Your rights and disputes

Nothing here removes rights you have under the Consumer Protection Act, 2019 or any other law. These terms are governed by the laws of India. Complaints go to the Grievance Officer, Mr. Divyanshu Kumar, at grievance@jpraxc.com; the escalation routes are on the Legal page. Terms: Governing law and disputes

The full documents apply

This page is a summary. The full Terms of Service (revision 2026-10-04), Refund & Cancellation Policy (revision 2026-10-04) and Privacy Policy (revision 2026-10-08) apply to your purchase, together with your quotation or invoice. If this summary and those documents differ, the documents prevail.

Before a payment opens, the payment page asks you to confirm: “I have read and accept the Terms of Service, the Refund & Cancellation Policy and the Privacy Policy, and I am authorised to make this purchase for my organisation.” The time of that confirmation and the revisions accepted are kept with your order.